Damaged card?
Life happens, and sometimes that means needing a new card. Don't worry, we've made the replacement process simple. Visit Card Replacement to get started and learn about other helpful card management tools.
Spot an unfamiliar charge?
We’re here to help you resolve any unauthorized activity on your account.
We’re here for you
If your card is lost or stolen and has an unauthorized charge, we'll guide you to ensure your security.
Get in touch
Just give us a call anytime at 1-866-820-8875 to review suspicious transactions and, if required, issue you a new card. Locking your card online or in our app is another option, but you still need to call us to validate your recent transactions.
What to do:
Regularly review your transactions in our app or PenFed Online
Report any unauthorized or suspicious transactions to us anytime at 1-866-820-8875
Expect your new card in about 5-7 business days
Next steps:
If you use your card for recurring charges like monthly subscriptions or utility bills, be sure to update with your new PenFed card number to avoid disruption in service.
If you pay your credit card from another bank, be sure to update with your new PenFed credit card number to avoid late payment and fees.