Most answers are just a click away


Top 10 FAQs

1. The Password Field is not showing on PenFed Online

2. How do I change my contact information?

3. How do I apply for a loan?

4. What do I do if my username is blocked when logging into PenFed Online?

5. How can I send a wire transfer?

6. What are the system requirements for PenFed Online?

7. How can I check the status of my loan application on PenFed Online?

8. What do I do if I forgot my username and/or password?

9. What do I do if I forgot my personal identification number (PIN)?

10. What are the procedures if I wish to dispute a charge on my credit card?

Additional FAQs

11. What are Card Security Text Alerts?

12. Where do I find information on mortgage rates, payments, and costs?

13. How do I confirm/change my E-Statement options?

14. What is PenFed’s ABA routing number?

15. Where can I find the calculators on

16. Where can I find a list of PenFed’s fees?

17. Where can I find the form I’m looking for on PenFed?

18. Where can I find information on PenFed’s Car Buying Service?

19. How do I login to PenFed Online?

20. How can I make a deposit online?

21. What are PenFed’s hours of operation?

22. What is the procedure for closing an account?

23. Where can I find help on using Quicken with PenFed Online?

24. Where can I find information on website security?

26. I keep receiving errors when I use PenFed Online - what do I do?

27. I’m getting a secured certificate error message when I attempt to access on my Mac.?

28. How do I clear my web browser’s cache or temporary files?

29. Is PenFed FDIC Insured?

30. Want to report a suspicious email (PHISHING) or message that uses Pentagon Federal Credit Union’s name?

31. How to open an account for children?

32. Did you change your name?

PenFed PenFed, Inc FREE - On Google Play