PENFED COOKIE POLICY

This Notice describes the cookies that Pentagon Federal Credit Union ("PenFed", "we", "us" or "our") uses when you visit our website located at www.penfed.org, and each of our associated domains (together, the "Sites"), our mobile applications (the "Apps,"), and other services of ours that you use when you communicate with us (collectively, the "Services").

A “Cookie” is a text file placed on a user’s device by a website or a third party to store information about the user’s interactions, preferences, or identifiers, which can be retrieved on subsequent visits. We also use other similar technologies, such as pixel tags (also known as tracking pixels, web beacons, or clear GIFs), which are embedded images that help monitor user interaction with our website. 

Cookies typically fall into the following categories:

• A First-Party Cookie refers to a Cookie created by the domain of the website the user is visiting.
• A Third-Party Cookie is a Cookie that is placed by a domain other than that of the website the user is visiting.

Cookies are typically classed into the following Types:

• Necessary Cookies, which are necessary for the operation of our Website. Necessary Cookies are used for security purposes and for enabling the service offerings of our Website, including, for example, allowing website visitors to log into secure areas of our Website and remembering a visitor’s privacy preferences.
• Statistics Cookies, which allow PenFed to recognize and count the number of website visitors and to see how visitors navigate our Website. Statistics Cookies help us to improve our Website, for example, by ensuring that users are able to easily find what they are looking for.
• Preferences Cookies, which we use to recognize visitors when they return to our Website. Preferences Cookies enable PenFed to personalize our content for specific visitors and remember their preferences, such as their region and choice of language.
• Marketing Cookies, which allow PenFed to deliver more personalized advertising across third party ad networks based on activity on PenFed’s website.

PenFed and authorized third-party service providers use Cookies, Web Beacons and other similar technology (collectively, “Data Collection Technology”) on the Sites and Apps to help us improve your online experience. PenFed uses data gathered about website activity (e.g., demographic data, browser type, IP address, pages visited, the day and time of visit) to recognize past users, to enable you to move around or use basic functions on the Sites or the Apps, to better understand the interests of users and website visitors, to improve the website to enhance the visitor experience, and to provide more relevant advertisements both on and off our domains.

Please note that the Pixels and Cookies we use may change from time to time. Additionally, note that if you disable certain cookies, you may not be able to use all of the functions within the Services.

PenFed will treat any Personal Information collected through our use of Data Collection Technology in accordance with our privacy notices or policies which are available on our website at the following link: Privacy Policy.

Users may manage their cookie preferences at any time via the BigID fingerprint icon displayed on the bottom left of our website. This tool allows users to accept or reject non-essential cookies and modify their preferences, subject to applicable law.

In some jurisdictions, your web browser can also be set to opt out of non-Necessary Cookies by visiting the Global Privacy Control (“GPC”) page, which will automatically turn off all non-Necessary cookies on PenFed’s Website for you.

This notice was last updated April 2026.