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Secure Online Message

One of our member service representatives will reply to your message as quickly as possible.


Contact us by email at Please do not use email to send confidential information.

Web Security

Have questions about web security? Visit You can always email potential security issues or vulnerabilities to our security team directly at

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Manage Credit Card Points Online

Redeem points, view point balance or point earnings for your cards. Simply log into PenFed Online and click "Access my Rewards".

Contact us by phone

Member Service

  • Toll Free U.S.: 800-247-5626
    Monday - Friday: 7:00 am to 11:00 pm Eastern Time
    Saturday: 8:00 am to 11:00 pm Eastern Time
    Sunday: 9:00 am to 5:30 pm Eastern Time

Telephone Teller

  • U.S.: 402-951-2353
    Washington, D.C. Area: 703-739-3600
    If you are already a member and have your member number and Security Code, use our automated telephone account access service.

Overseas Direct Dial

  • 541-225-6700

DSN Line for All PenFed Services

  • 510-376-7328 (510-DSN-PFCU)
    For members calling from bases outside the 50 states using a "Class A" line ONLY. You may need to dial a prefix of "94" prior to the above number to access the DSN line.

TTY (for the hearing impaired)

  • Toll Free U.S.: 800-225-6378
  • Eugene, OR: 541-225-6801

Toll-Free International Phone Numbers

  • Spain: 900-99-1013
  • Italy: 800-876204
  • Germany: 0800-818-5360
  • U.K.: 0800-89-1401

First Mortgage Information and Applications

  • Toll Free U.S.: 800-970-7766
    Monday-Saturday: 8:30AM-10:00PM EST
    Sundays: 9:00AM-5:30PM EST

First Mortgage Servicing

  • Toll Free U.S.: 800-585-9055
    • Monday - Friday: 7:00AM-11:00PM EST
    • Saturday: 8:00AM-11:00PM EST
    • Sunday: 9:00AM-5:30PM EST

Credit Cards

Report a missing card, activate a card, redeem rewards, inquire about card benefits, or speak with a member service representative about your PenFed credit card.

Contact us by mail

General Mail (USPS)

  • Box 1432
    Alexandria, VA 22313-2032
  • Box 247009
    Omaha, NE 68124-7009

Express Delivery (UPS, FedEx, other)

  • 2930 Eisenhower Avenue
    Alexandria, VA 22314
  • 13220 Fort Street
    Omaha, NE 68164

Deposits or Loan Payments

Note: Cash deposits are not accepted via mail.

  • Box 1400
    Alexandria, VA 22313-2000
  • Box 247009
    Omaha, NE 68124-7009

Credit Card Payments

Note: Cash payments are not accepted via mail.

  • P.O. Box 247080
    Omaha NE 68124-7080

Mortgage Payments

Note: Cash payments are not accepted via mail.

  • P.O. Box 247050
    Omaha, NE 68124-7050

Report a Missing Card

Report a lost or stolen PenFed card by mail only if you are unable to reach us by phone.

  • P.O. Box 456
    Alexandria, VA 22313-0456

Mortgagee Clause

For first mortgages, Equity loans and Equity Lines of Credit

  • Pentagon Federal Credit Union
    Its Successors and or assigns, ATIMA
    P.O. Box 2489
    Sioux City, IA 51106

Mortgage Concerns

How to notify us of an error or submit an inquiry about your mortgage or fixed equity loan.

Mortgage Trustees

For notice and/or service of process on a mortgage trustee Click Here.

Titles for Collateralized Loans

Send in your title for a collateralized loan:

  • By Mail:
    P.O. Box 255483
    Sacramento, CA 95865-5483
  • By Federal Express:
    Pentagon Federal Credit Union
    C/O FDI Management
    9750 Goethe Road
    Sacramento, CA 95827
    Phone 1-800-247-5626

Contact us by fax

Toll-Free Fax Numbers

  • U.S.: 800-557-7328 or 800-278-2212
  • Belgium: 0800-74364
  • Italy: 800-876224
  • Spain: 900-94-1156
  • Germany: 0800-818-5370
  • U.K.: 0800-89-1422
  • Japan: 00531-11-3681

Mortgage Fax Number

Submit an inquiry regarding your mortgage or fixed equity loan.

  • 703-633-7091

Other ways to contact us