Let’s connect — your PenFed team is ready

Teletypewriter (TTY) for the hearing impaired

Toll-Free U.S.: 1-800-225-6378
Eugene, OR: 1-541-225-6801

Hours of Operation

1-724-473-6333 or 1-724-4PENFED
Monday to Friday: 8:00 AM – 8:00 PM EST
Saturday: 8:00 AM – 6:00 PM EST
Sunday: Closed

International Phone Numbers

Toll Free:

Spain: +900-99-1013
Italy: +800-876204
Germany: +0800-818-5360
UK: +0800-89-1401

Direct Dial: 

1-541-225-6700

Fax

U.S. 1: 1-800-557-7328
U.S. 2: 1-800-278-2212

Belgium: +0800-74364
Italy: +800-876224
Spain: +900-94-1156
Germany: +0800-818-5370
UK: +0800-89-1422
Japan: +00531-11-3681

Mail

Box 1432
Alexandria, VA 22313-2032

Box 247009
Omaha, NE 68124-7009

Activate your debit card and set or reset your PIN

Account access:

• Log in or download the PenFed mobile app.

   

General contact:

• Call us at 1-877-856-9690.

• For international calls: Dial your country's exit code (00 in many countries) +1-531-210-3511.

   

Report security issues:

• Lost or stolen debit card, or unauthorized transactions: Call 1-866-820-8875.

Redeem Platinum Rewards, Power Cash Rewards, and Pathfinder Rewards

• Log in and go to your credit card account.

   

Activate your card and set or reset your PIN

• Log in or download the PenFed mobile app.

• Call us at 1-877-856-9690.

• For international calls: Dial your country's exit code (00 in many countries) +1-531-210-3511.

   

Report security issues

• Lost or stolen debit card, or unauthorized transactions: Call 1-866-820-8875.

Credit card payments

Digital

• For fast and free same day service, Log in or download the PenFed mobile app.

Transfer funds from your PenFed checking or savings account or a verified third-party account.

Mail

Standard:

• PenFed Credit Union, P.O. Box 247080, Omaha, NE 68124-7080

Cash is not accepted. Please allow five (5) to seven (7) business days for postal mail handling and delivery. For accurate processing, please write the account number in the memo line on the check and provide the supplied payment coupon.

Express:

• PenFed Credit Union, Attn: Payment Processing, 13220 Fort Street, Omaha, NE 68164

Cash is not accepted.

For accurate processing, please write the account number in the memo line on the check and provide the supplied payment coupon.

Ask about a vehicle title

How do I send my title to PenFed?

Submit proof of vehicle insurance

How do I submit proof of insurance?

Request a payoff quote

How do I pay off my loan?

Auto Loan payoffs

Regular Mail
PenFed Credit Union
Attn: Auto Payoff
PO BOX 247009
Omaha, NE 68124-7009

Overnight Mail
PenFed Credit Union
Attn: Auto Payoff
13220 Fort St
Omaha, NE 68164

Request a payoff quote

How do I pay off my loan?

Home loan experts

For first and second mortgage information and applications.
Toll-Free U.S.: 1-800-970-7766
Monday-Friday: 8:00 AM-8:00 PM EST
Saturday: 9:00 AM-5:00 PM EST
Sundays: Closed

Mortgagee clause

For mortgage and equity lines of credit.
PenFed Credit Union
ISAOA ATIMA
P.O. Box 100538
Florence, SC 29502

Fax

Submit an inquiry regarding your mortgage or home equity line of credit.
1-703-633-7091