At PenFed, we are committed to the safety and security of our members’ personal and financial information.  We invest dedicated care and resources in maintaining your account security including 24/7 fraud monitoring and phone line.   

In today’s digital world, online phishing scams are, unfortunately, all too common. So it is always good to do a quick security “check- up” to make sure you are aware of scams and steps you should take to help us safeguard your information. 

Never give out your membership or account information to someone who has reached out to you requesting that information.

This includes all account numbers including your credit card, ATM, and debit card numbers as well as CVV (the numbers on the back of your credit, ATM, and debit cards) and PIN.

PenFed does not initiate contact to our members asking for account information.  We have that. 

If you receive an email, phone call or text from someone requesting your financial information, do not respond.

Even if it looks like it originated from your financial institution, do not provide your account information. The fraudsters are very sophisticated in their techniques to falsely represent your financial institution and to make it appear that the request is from a legitimate source. 

There may be occasions PenFed contacts members to confirm transactions, but we would not request account information.

For additional steps you can take to safeguard your information and accounts visit our Website Security page.