Thank you for contacting PenFed regarding your insurance claim funds. We know this may be a difficult time, and PenFed is committed to helping you get the insurance claim funds as easily and quickly as possible. We value your membership and want to make sure your property is restored to its original or even better condition. Please contact the Mortgage Servicing department directly at 1-888-414-6550 for further details or general assistance. Thank you for being a part of the PenFed family, where we bring our Members home.