Visa’s Zero Liability Policy± is our guarantee that you won't be held responsible for unauthorized charges made with your PenFed Debit or Credit Visa card. You are covered if your card is ever lost, stolen or fraudulently used. Cardholders must use care in protecting their card and notify PenFed immediately of any unauthorized use.
$0 Fraud Liability±
If your card is lost or stolen, you will not be responsible for unauthorized charges.
Benefits
Zero Liability Policy± is our guarantee that you won't be held responsible for unauthorized
charges made with your card or account information. If you see an unauthorized charge, simply call Cardmember Services.
How it Works
Securing your financial information is a joint effort. While we consistently provide robust banking security measures, your active involvement is crucial in safeguarding your financial data as well.
Review:
Review your card transactions regularly.
Report:
If you experience an unauthorized or suspicious transactions, report them to PenFed immediately.
Resolve:
Once an unauthorized transaction is reported, we will investigate and resolve it quickly.
FAQs
Unauthorized transactions made with the PenFed Visa Debit Card or PenFed Visa Credit Card are covered by Visa’s Zero Liability Policy±.
If you notice unauthorized transactions, notify PenFed immediately at 1-800-247-5626.
Details and Disclosures
To receive any advertised product, you must become a member of PenFed Credit Union which includes opening a $5 PenFed savings account.
±Visa Zero Liability Policy covers U.S.–issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit http://www.visa.com/security.
$0 fraud liability claims are subject to investigation and verification.