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    Send a Secure Online Message
    Send us a message via our Secure Online Message Center. Our member service representatives are available 24 hours a day and will answer your query as quickly as possible.

    Email
    Contact us by e-mail at info@HQ.PenFed.org. Please do not use email to send confidential information.

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    Manage Credit Card Points Online
    Enroll, redeem points, view point balance or point earnings for your cards here:

     

    By Phone

    Member Service
    Available seven days a week at 800-247-5626. Toll free in the U.S.

    Monday - Friday: 7:00 am to 11:00 pm Eastern Time
    Saturday - Sunday: 8:00 am to 11:00 pm Eastern Time

    Telephone Teller
    If you are already a member and have your member number and Security Code, use our automated telephone account access service, Telephone Teller.

    U.S.: 402-951-2353
    Washington, D.C. Area: 703-739-3600

    Overseas Direct Dial
    541-225-6700

    DSN Line for All PenFed Services
    For members calling from bases outside the 50 states using a "Class A" line ONLY. 510-DSN-PFCU (376-7328)
    You may need to dial a prefix of "94" prior to the above number to access the DSN line.

    TTY (for the hearing impaired):
    Toll-Free U.S.: 800-225-6378
    Eugene, OR: 541-225-6801

    First Mortgage Information and Applications
    Toll-Free U.S.: 800-970-7766

    Monday-Saturday: 8:30AM-10:00PM EST
    Sundays: 9:00AM-10:00PM EST

    First Mortgage Servicing
    Toll-Free U.S.: 800-585-9055

    Monday-Friday: 8:30AM-8:00PM EST

    Credit Cards 

    Rewards Management - Enrollment, password resets, redemption order status, non-receipt of redemption item, and travel bookings (Note: There is a $25 fee per airline ticket booked via phone.)

    For PenFed Visa® Platinum Rewards and PenFed Visa® Platinum Signature Rewards:
    800-581-7786
    8:00 AM - 12:00 AM, 7 days a week EST

    For PenFed Premium Travel Rewards American Express®:
    800-253-8417
    8:00 AM – 12:00 AM, 7 days a week EST

    Reward Point Balance Information: (Point earnings and point discrepancies)
    800-247-5626
    Monday - Friday: 7:00 am to 11:00 pm EST
    Saturday - Sunday: 8:00 am to 11:00 pm EST

    Report a Lost or Stolen Card:
    Toll Free U.S.: 800-556-5678
    Collect Overseas: 402-399-3600

    American Express Falcon Transaction Verification:
    Toll Free U.S.: 877-353-4748
    Direct Overseas: 712-328-3852  

    Visa or MasterCard Falcon Transaction Verification:
    Toll-Free U.S.: 888-918-7313
    Collect Overseas: 727-299-2449

    (Internal Use Only): Visa & MasterCard Falcon Automated “Digital Voice” Transaction Verification Calls:
    This number is listed ONLY for authentication purposes for our membership. Do not call this number under any circumstances, unless you have been directly contacted by Falcon at this number. All others should contact a live Falcon Agent at 888-918-7313, as noted above.
    Automated "Digital Voice" calls are a quick and efficient way for our fraud detection system, Falcon, to verify PenFed Visa and MasterCard cardholder transactions.

    • Credit: Visa/MasterCard 800-681-9005
    • Check Card: (Visa Debit) 800-232-0649
     

    Toll-Free International Phone Numbers  

    • Spain: 900-99-1013
    • Italy: 800-876204
    • Germany: 0800-818-5360
    • U.K.: 0800-89-1401
     

    By Fax

    Toll-Free Fax Numbers 

    • U.S.: 800-557-7328 or 800-278-2212
    • Belgium: 0800-74364
    • Italy: 800-876224
    • Spain: 900-94-1156
    • Germany: 0800-818-5370
    • U.K.: 0800-89-1422
    • Japan: 00531-11-3681

    Other Fax Numbers 

    • Mortgage Concerns: Fax 703-633-7091 to notify us of an error or submit an inquiry regarding your existing first mortgage or fixed equity loan.
     

     

    By Mail

    Note: Cash deposits and/or payments are not accepted via mail.

    General Mail
    If you prefer to contact us by mail or send payments (see below for credit cards and equity lines) by express delivery service, like FedEx or UPS, please send your requests to the service center closest to you:

    Mail Addresses Express Delivery Addresses
    Pentagon Federal Credit Union
    Box 1432
    Alexandria, VA 22313-2032
    Pentagon Federal Credit Union
    2930 Eisenhower Avenue
    Alexandria, VA 22314
    Pentagon Federal Credit Union
    Box 247009
    Omaha, NE 68124-7009
    Pentagon Federal Credit Union
    13220 Fort Street
    Omaha, NE 68164

    Deposits or Loan Payments
    If you are already a member and would like to make a deposit or loan payment:

    Pentagon Federal Credit Union
    Box 1400
    Alexandria, VA 22313-2000
    Pentagon Federal Credit Union
    Box 247009
    Omaha, NE 68124-7009

    Credit Card Payments
    If you are a member with a PenFed credit card you can send your payment to:

    Pentagon Federal Credit Union
    P.O. Box 247080
    Omaha NE 68124-7080

    Report a Missing Card
    To report a lost or stolen PenFed credit card by mail (only for instances where you are unable to reach us by phone):

    Pentagon Federal Credit Union
    P.O. Box 456
    Alexandria, VA 22313-0456
     

    Mortgage Payments
    If you are a member with a PenFed First Mortgage Loan you can send your payment to:

    Pentagon Federal Credit Union
    P. O. Box 247050
    Omaha, NE 68124-7050

    Mortgagee Clause
    The mortgagee clause address for first mortgages, Equity loans and Equity Lines of Credit is:

    Pentagon Federal Credit Union
    Its Successors and or assigns, ATIMA
    P.O. Box 2489
    Sioux City, IA 51106

    Titles for Collateralized Loans
    If you are a PenFed member and need to send in your title for a collateralized loan you can send it to:

    By Mail:
    Pentagon Federal Credit Union
    P.O. Box 255483
    Sacramento, CA 95865-5483
    By Federal Express:
    Pentagon Federal Credit Union
    C/O FDI Management
    9750 Goethe Road
    Sacramento, CA 95827
    Phone 1-800-247-5626

    Mortgage Concerns
    If you have a mortgage or fixed equity loan and wish to notify us of an error or submit an inquiry, please write to:

    Pentagon Federal Credit Union
    Department Q
    P.O. Box 320610
    Alexandria, VA 22320-4610

    Obsolete Addresses
    Sorry, we are no longer accepting payments at the following addresses:  

    Do not mail payments to:
    Pentagon Federal Credit Union
    Box 70046
    Eugene, OR 97401-0103
     
    Do not mail payments to:
    Pentagon Federal Credit Union
    Box 70046
    Springfield, OR 97475-0103
     
    Do not mail payments to:
    Pentagon Federal Credit Union
    400 Country Club Road
    Suite 220
    Eugene, OR 97401

    Other

     

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