Most answers are just a click away

Call PenFed



Member Service


Main U.S.: 1-800-247-5626

Monday - Friday: 7:00 am to 11:00 pm Eastern Time

Saturday: 8:00 am to 11:00 pm Eastern Time

Sunday: 9:00 am to 5:30 pm Eastern Time


Credit Cards

Report a missing card, activate a card, redeem rewards, inquire about card benefits, or speak with a member service representative about your PenFed credit card.

Credit Card Phone Numbers and Contact Information

Telephone Teller

U.S.: 1-402-951-2353

Washington, D.C. Area: 1-703-739-3600

If you are already a member and have your member number and Security Code, use our automated telephone account access service.


DSN Line for All PenFed Services

510-DSN-PFCU (376-7328)

For members calling from bases outside the 50 states using a "Class A" line ONLY. You may need to dial a prefix of "94" prior to the above number to access the DSN line.


TTY (for the hearing impaired)

Toll Free U.S.: 1-800-225-6378

Eugene, OR: 1-541-225-6801


Toll-Free International Phone Numbers

Spain: +900-99-1013

Italy: +800-876204

Germany: +0800-818-5360

U.K.: +0800-89-1401


Overseas Direct Dial



First Mortgage Information & Applications

Toll Free U.S.: 1-800-970-7766

Monday-Saturday: 8:30AM-10:00PM EST

Sundays: 9:00AM-5:30PM EST


First Mortgage Servicing

Toll Free U.S.: 1-800-585-9055

Monday-Friday: 7:00AM - 11:00PM EST

Saturday: 8:00AM - 11:00PM EST

Sunday: 9:00am - 5:30PM EST


email us

Contact Us



General Mail

Box 1432

Alexandria, VA 22313-2032

Box 247009

Omaha, NE 68124-7009

Express Delivery (UPS, FedEx, other)

2930 Eisenhower Avenue

Alexandria, VA 22314

13220 Fort Street

Omaha, NE 68164


Deposits or Loan Payments

Note: Cash deposits are not accepted via mail.

Box 1400

Alexandria, VA 22313-2000


Box 247009

Omaha, NE 68124-7009


Credit Card Payments

Note: Cash payments are not accepted via mail.

P.O. Box 247080

Omaha NE 68124-7080


Mortgage Payments

Note: Cash payments are not accepted via mail.

P.O. Box 247050

Omaha, NE 68124-7050


Report a Missing Card

Report a lost or stolen PenFed card by mail only if you are unable to reach us by phone.

P.O. Box 456 

Alexandria, VA 22313-0456


Mortgage Clause

For first mortgages, Equity loans and Equity Lines of Credit

Pentagon Federal Credit Union

Its Successors and or assigns, ATIMA

P.O. Box 2489

Sioux City, IA 51106


Mortgage Concerns

How to notify us of an error or submit an inquiry about your mortgage or fixed equity loan.


Mortgage Trustees

For notice and/or service of process on a mortgage trustee Click Here.


Titles for Collateralized Loans

Send in your title for a collateralized loan:


By Mail:

P.O. Box 255483

Sacramento, CA 95865-5483


By Federal Express:

Pentagon Federal Credit Union

C/O FDI Management

9750 Goethe Road

Sacramento, CA 95827

Phone 1-800-247-5626

send a fax

Contact Us


General Fax

US 1: 1-800-557-7328 

US 2: 1-800-278-2212


Toll-Free Fax Numbers

U.S.: 1-800-557-7328 or 1-800-278-2212

Belgium: +0800-74364

Italy: +800-876224

Spain: +900-94-1156

Germany: +0800-818-5370

U.K.: +0800-89-1422

Japan: +00531-11-3681


Mortgage Fax Number

Submit an inquiry regarding your mortgage or fixed equity loan.