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CONTACT PENFED HOME LOAN TEAM
WE'RE JUST ONE CLICK
OR CALL AWAY.
WE'RE JUST ONE CLICK
800-970-7766
PenFed Home and Mortgage Center
800-556-8077
Real Estate Rewards
800-585-9055
Mortgage Servicing Hotline
1-800-970-7766 ext:6400
SEARCH FIRST
Most answers are just a click away
Credit Cards
Report a missing card, activate a card, redeem rewards, inquire about card benefits, or speak with a member service representative about your PenFed credit card.
Credit Card Phone Numbers and Contact Information
Telephone Teller
U.S.: 402-951-2353
Washington, D.C. Area: 703-739-3600
If you are already a member and have your member number and Security Code, use our automated telephone account access service.
DSN Line for All PenFed Services
510-DSN-PFCU (376-7328)
For members calling from bases outside the 50 states using a "Class A" line ONLY. You may need to dial a prefix of "94" prior to the above number to access the DSN line.
TTY (for the hearing impaired)
Toll Free U.S.: 800-225-6378
Eugene, OR: 541-225-6801
Toll-Free International Phone Numbers
Spain: 900-99-1013
Italy: 800-876204
Germany: 0800-818-5360
U.K.: 0800-89-1401
Overseas Direct Dial
541-225-6700
First Mortgage Information & Applications
Toll Free U.S.: 800-970-7766
Monday-Saturday: 8:30AM-10:00PM EST
Sundays: 9:00AM-5:30PM EST
First Mortgage Servicing
Toll Free U.S.: 800-585-9055
Monday-Friday: 7:00AM - 11:00PM EST
Saturday: 8:00AM - 11:00PM EST
Sunday: 9:00am - 5:30PM EST
Express Delivery (UPS, FedEx, other)
2930 Eisenhower Avenue
Alexandria, VA 22314
13220 Fort Street
Omaha, NE 68164
Deposits or Loan Payments
Note: Cash deposits are not accepted via mail.
Box 1400
Alexandria, VA 22313-2000
Box 247009
Omaha, NE 68124-7009
Credit Card Payments
Note: Cash payments are not accepted via mail.
P.O. Box 247080
Omaha NE 68124-7080
Mortgage Payments
Note: Cash payments are not accepted via mail.
P.O. Box 247050
Omaha, NE 68124-7050
Report a Missing Card
Report a lost or stolen PenFed card by mail only if you are unable to reach us by phone.
P.O. Box 456
Alexandria, VA 22313-0456
Mortgage Clause
For first mortgages, Equity loans and Equity Lines of Credit
Pentagon Federal Credit Union
Its Successors and or assigns, ATIMA
P.O. Box 2489
Sioux City, IA 51106
Mortgage Concerns
How to notify us of an error or submit an inquiry about your mortgage or fixed equity loan.
Titles for Collateralized Loans
Send in your title for a collateralized loan:
By Mail:
P.O. Box 255483
Sacramento, CA 95865-5483
By Federal Express:
Pentagon Federal Credit Union
C/O FDI Management
9750 Goethe Road
Sacramento, CA 95827
Phone 1-800-247-5626
Toll-Free Fax Numbers
U.S.: 800-557-7328 or 800-278-2212
Belgium: 0800-74364
Italy: 800-876224
Spain: 900-94-1156
Germany: 0800-818-5370
U.K.: 0800-89-1422
Japan: 00531-11-3681
Mortgage Fax Number
Submit an inquiry regarding your mortgage or fixed equity loan.
703-633-7091