System Requirements

System Requirements for PenFed Online

Browser compatibility

 
Windows XP
 
Vista
 
Windows 7*
 
Max OS X 10.6+
 
Internet Explorer 6.0+  
Yes
 
Yes
 
Yes
 
N/A
 
Firefox - 3.0+  
Yes
 
Yes
 
Yes
 
Yes
 
Firefox - 4.0+  
Yes
 
Yes
 
Yes
 
No
 
Safari - 4.0+  
Yes
 
Yes
 
No
 
Yes
 
Safari - 5.1+  
Yes
 
Yes
 
Yes
 
No
 
Chrome 
No
 
No
 
No
 
No
 

*When using Windows 7, please turn 'Protection Mode' off while using the PenFed Online Banking application.

Technical Specifications

AOL 

PenFed Online is compatible with the AOL browser. However, to access your consolidated statement you must choose to save the document on your computer and open it through Adobe Acrobat Reader 4.0 or higher.

Some elements of the statement service may not be viewable in the AOL browser. These include links to disclosure information and other services through PenFed Online. To ensure that you fully view everything available please view your statement using either the Microsoft Internet Explorer or Netscape Navigator/Communicator browser.

PDF 

The free Adobe Acrobat Reader 4.0 or higher is required to open PDF files. Most new computers are shipped with Adobe Acrobat Reader already installed. If however, your computer does not have Acrobat Reader or has an older version installed you should first download the latest version for free from the Adobe web site at www.adobe.com. Installation takes only a few minutes (depending on your connection speed) and generally does not require any advanced knowledge of computer operating systems.

Number of transactions listed

No more than 100 transactions will be available for display in the Account Transaction Activity section for credit cards. For loan accounts (except mortgages) will display up to six months of information, up to 300 transactions.

PenFed Online Availability

To ensure trouble-free service from your PenFed Online system it is necessary to perform weekly maintenance. To perform the needed servicing PenFed Online may be unavailable to members on Sunday's from 4:00 A.M. to 6:00 A.M. EST.

Additionally, a daily system outage is necessary from Tues-Sat for a fifteen or twenty-minute period. This outage occurs during the least active times between 4:30 A.M. and 6:00 A.M. EST. 

Screen resolution

To see all of your data without scrolling from side to side you should set your screen resolution to a minimum of 800 x 600 pixels. To set your resolution on a Windows-based computer click the Start button in the bottom left of the monitor.

  1. Select Control Panel. A new window will open.
  2. Select Display.
  3. Select the Settings tab.
  4. On the right side in the middle is a section called Desktop Area. Place your mouse pointer on the slider and move it to the right until it reads "800 by 600 pixels". This is the minimum size required. PenFed Online will function properly at larger sizes, however the type will appear smaller on screen.
  5. Click OK.