System Requirements

System Requirements for PenFed Online

PenFed Online Banking Browser Compatibility

  • Internet Explorer 7+
  • Firefox 9+
  • Safari 5+
  • Chrome 34+
  • Opera 18+

Bill Pay Supported Browsers and Operating Systems

Operating System Internet Explorer Safari Firefox Chrome
Windows® Vista SP2 9 NA 34.0 - 35.0 39.0 - 40.0
Windows® 7 SP1 9 - 11 NA 34.0 - 35.0 39.0 - 40.0
Windows® 8 10 NA 34.0 - 35.0 39.0 - 40.0
Windows® 8.1 11 NA 34.0 - 35.0 39.0 - 40.0
OS X 10.9 (Mavericks™) NA 7.0.6 - 7.1 34.0 - 35.0 39.0 - 40.0
OS X 10.9 (Yosemitie™) NA 8.0 34.0 - 35.0 39.0 - 40.0
iOS 8.1 NA Mobile Safari    

Technical Specifications

The free Adobe Acrobat Reader 9.0 or higher is required to open PDF files. Most new computers are shipped with Adobe Acrobat Reader already installed. If however, your computer does not have Acrobat Reader or has an older version installed, you should first download the latest version for free from the Adobe web site at Installation takes only a few minutes (depending on your connection speed) and generally does not require any advanced knowledge of computer operating systems.

Number of transactions listed

No more than 100 transactions will be available for display in the Account Transaction Activity section for credit cards. For loan accounts (except mortgages) will display up to six months of information, up to 300 transactions.

PenFed Online Availability

To ensure trouble-free service from your PenFed Online system it is necessary to perform weekly maintenance. To perform the needed servicing PenFed Online may be unavailable to members on Sunday's from 4:00 A.M. to 6:00 A.M. EST.

Additionally, a daily system outage is necessary from Tues-Sat for a fifteen or twenty-minute period. This outage occurs during the least active times between 4:30 A.M. and 6:00 A.M. EST. 

Screen resolution

To see all of your data without scrolling from side to side you should set your screen resolution to a minimum of 1024 x 768 pixels.

Windows: To set the screen resolution on a Windows-based computer click the Start button in the bottom left of the monitor.

  1. Select Control Panel. A new window will open.
  2. Select Display.
  3. Select the Settings tab.
  4. On the right side in the middle is a section called Desktop Area. Place your mouse pointer on the slider and move it to the right until it reads "1024 by 768 pixels". This is the minimum size required. PenFed Online will function properly at larger sizes; however the type will appear smaller on screen.
  5. Click OK.

Mac OS X: To set the screen resolution on a Mac computer, select System Preferences in the Apple menu at the top left of the monitor.

  1. Click Displays
  2. From the list of available resolutions, choose 1024 x 768 or any resolution higher than that which will properly fit the proportions of your monitor.