Policy, Forms, & Disclosures

PRIVACY POLICY

We're committed to maintaining your privacy & trust.

PENFED PRIVACY POLICY

Keeping your personal information safe is our priority.

Find out how we collect, use, share, and protect information about you below or:

Download Privacy Policy PDF (English)

Download Privacy Policy PDF (Spanish)

WHY?

Our goal is to be transparent in all that we do, including how your personal information is used. Federal law gives you the right to limit some but not all sharing. It also requires us to reveal how they collect, share and protect your personal information. Read our section below to learn more about how we prioritize your privacy.

WHAT?

The types of personal information we collect and share depend on the product or services you have with us. This information can include:

  • Social Security number and account balances
  • Credit history and payment history
  • Transaction history and overdraft history

HOW?

All financial companies need to share members’ personal information to run their everyday business. Read the section below to learn why financial companies share their members’ personal information, why PenFed chooses to share, and whether you can limit this sharing.

REASONS WE CAN SHARE YOUR INFORMATION

DOES PENFED SHARE THIS INFORMATION?

CAN I LIMIT SHARING?

For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders, and legal investigations, or report to credit bureaus.


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No

For our marketing purposes—to offer our products and services to you

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Yes

For joint marketing with other financial institutions

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No

For our affiliates' everyday business purposes—information about your transactions and experiences

No

We Don't Share

For our affiliates' everyday business purposes—information about your creditworthiness

No

We Don't Share

For nonaffiliates to market to you

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Yes

In order to limit our sharing or if you have any questions, please call: 800-247-5626

If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our member, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

2. How does PenFed protect my personal information?

3. How does PenFed collect my personal information?

4. Why can’t I limit all sharing?

DEFINITIONS

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • PenFed does not share with our affiliates

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Nonaffiliated companies we share with can include insurance companies, direct marketing companies, non-profit organizations, and credit card networks.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include investments, insurance, and credit card companies