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POLICY, FORMS, & DISCLOSURES
MEMBER SECURITY
Protecting our members’ data is one of our highest priorities.

ONLINE SECURITY

We work with you. Please report anything out of the ordinary concerning your PenFed accounts immediately.

Change your password regularly.
PenFed recommends this be done every 60-90 days.

Never give your passwords to anyone.
PenFed will NEVER ask for your password in an email, over the phone, in a text or any other communication method.

Do not reuse passwords.
Do not use the same password you have set for PenFed Online for any other account.

 

PAYMENT CARD SECURITY
  

Memorize PINs and do not write them down.
    If you do write them down, keep them in a password manager or on paper nowhere near your credit or debit cards.
 

Protect your card information.
    Do not provide your information online unless you are making a purchase from a website you trust. Secure sites typically will direct you to a secure page with a URL starting with “https://.” Also, ensure the email address/link is from a reputable and known sender and always double-check for misspellings (example; Amazon vs. Annazon).

    Always secure your device with a password to protect it if it should ever be stolen. Change your passwords regularly and follow good password creation rules for all new passwords. The longer and more complex, the better!

    Update your software! Make sure your device has the latest security updates installed. Ensure that your web browser is up to date, with all the latest security patches.

 

Do not store credit card numbers, PINS, or passwords where others may find it.
    For electronic payments, always use trusted applications like PenFed’s mobile application or Apple Pay and Samsung Pay.

Shield your PIN.
    Whether at the ATM, the grocery store, or a gas station, remember to cover or shield the Pin pad as you key in your PIN so no wandering eyes or possible cameras can catch your personal information. When available, use contactless payment methods, such as Tap to Pay.

Beware of skimmers.
    Skimmers are small devices that are designed to fit over card slots and keypads to collect card data and card PINs. Common places for these are ATMs and gas pumps. Some are virtually impossible to spot. If the card reader is loose or you see exposed wires, do not use it. When available, use contactless payment methods, such as Tap to Pay.

 

SPOTTING IDENTITY THEFT

Identity theft can happen even if you’ve been very careful with your personal information. Below are some potential indicators of identity theft.

 

  • Failing to receive bills or other mail.

  • Receiving cards or billing statements on accounts for which you did not apply.

  • Receiving calls from debt collectors or companies about merchandise or services you didn’t buy.

  • You see withdrawals from your bank account that you can’t explain.

  • Merchants refuse your checks.

  • You find unfamiliar accounts on your credit report.

  • The IRS notifies you that more than one tax return was filed in your name, or that you have income from an employer you don’t work for.

  • You get notice that your information was compromised by a data breach at a company where you do business or have an account.

 

PROTECT YOURSELF AND YOUR FAMILY

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