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Most answers are just a click away.
One of our member service representatives will reply to your message as quickly as possible.
Contact us by e-mail at info@HQ.PenFed.org. Please do not use email to send confidential information.
Receive important PenFed news and updates via email.
Redeem points, view point balance or point earnings for your cards. Simply log into PenFed Online and click "Access my Rewards".
Report a missing card, activate a card, redeem rewards, inquire about card benefits, or speak with a member service representative about your PenFed credit card.
Note: Cash deposits are not accepted via mail.
Note: Cash payments are not accepted via mail.
Report a lost or stolen PenFed card by mail only if you are unable to reach us by phone.
For first mortgages, Equity loans and Equity Lines of Credit
How to notify us of an error or submit an inquiry about your mortgage or fixed equity loan.
Send in your title for a collateralized loan:
Submit an inquiry regarding your mortgage or fixed equity loan.
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Prudential PenFed Realty is a wholly owned subsidiary of PenFed.
If you are ready to open a new IRA account, please print, complete, and return the IRA application:
IRA Application Booklet
If you have a PenFed IRA and would like to open an IRA certificate, please call a member service representative at 1-800-247-5626.
If you are ready to open a new Coverdell Education Savings Account (ESA), please print, complete, and return the following application:
Coverdell ESA Application
If you have a Coverdell ESA with PenFed and would like to open an ESA Certificate, please call a member service representative at 1-800-247-5626.
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To join, you need only fulfill two requirements:
Become a member in 3 steps; it is fast and easy to set up an account online. No military affiliation required!