Terms and Conditions

SERVICE DEFINITIONS

Bill Payment Service hereinafter Service, offered by PenFed, through Fidelity Information Services. "Agreement" means these Terms and Conditions of the Bill Payment Service. "Payee" or “Biller” are the people to which you wish a bill payment to be directed / received by. "Billing Account Number" is the Pentagon Federal checking account from which all bills will be automatically debited. "Business Days" are every Monday through Friday  excluding Federal Reserve holidays. "Deliver By" date is the estimated date your payment will be received by your payee.

 

BILL PAYMENT SCHEDULING

The earliest possible Scheduled Payment Date for each Payee/Biller (typically three (3) or fewer Business Days from the current date) will be designated within the application when you are scheduling the payment. Therefore, the application will not permit you to select a Deliver By date less than the earliest possible Deliver By date designated for each Payee/Biller. When scheduling payments you must select a Scheduled Payment Date that is no later than the actual Due Date reflected on your Payee/Biller statement unless the Due Date falls on a non-Business Day. If the actual Due Date falls on a non-Business Day, you must select a Scheduled Payment Date that is at least one (1) Business Day before the actual Due Date. Deliver By dates must be prior to any late date or grace period.

 

LATE PAYMENTS

Due to circumstances beyond the control of the Service, particularly delays in handling and posting payments by Payee/Billers or financial institutions, some transactions may take longer to be credited to your account. The Service will bear responsibility for any late payment related charges up to $50.00 should a payment post after its Due Date as long as the payment was scheduled in accordance with the guidelines described under "Payment Scheduling" in this Agreement.

 

PAYMENT AUTHORIZATION AND PAYMENT REMITTANCE

By providing the Service with names and account information of Payee/Billers to whom you wish to direct payments, you authorize the Service to follow the Payment Instructions that it receives through the Service. In order to process payments more efficiently and effectively, the Service may apply edits to the payment account number format in accordance with Payee/Biller directives.

When the Service receives a Payment Instruction, you authorize the Service to debit your PenFed checking account and remit funds on your behalf so that the funds arrive as close as reasonably possible to the Estimated Delivery by date (which can be your scheduled payment date) designated by you. You also authorize the Service to credit your checking account for payments returned from the Payee/Biller. 

The Service will use its best efforts to make all your payments properly. However, the Service shall incur no liability if the Service is unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances: 

  • If, through no fault of the Service, your checking account does not contain sufficient funds to complete the transactions or the transaction would exceed the credit limit of your overdraft account. 
  • If, through no fault of the Service, your checking account does not contain sufficient funds due to uncollected funds to complete the transactions and will exceed the credit limit of your overdraft account. 
  • The processing system, is not working properly and does not recognize and accept the payee/biller entered. 
  • You have not provided the Service with the correct Payee/Biller Account information, or the correct name, account information for the Payee/Biller; and/or, circumstances beyond control of the Service (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction and the Service has taken reasonable precautions to avoid those circumstances. 

Provided none of the foregoing exceptions are applicable, if the Service causes an incorrect amount of funds to be removed from your PenFed checking account or causes funds from your checking account to be directed to a Payee/Biller which does not comply with your Payment Instructions, the Service shall be responsible for returning the improperly transferred funds to your Payment Account, and for directing to the proper Payee/Biller any previously misdirected transactions, and, if applicable, for any late payment related charges. 

 

PAYMENT METHODS 

The Service reserves the right to select the method in which to remit funds on your behalf to your Payee/Biller. These payment methods may include, but may not be limited to, an electronic payment or a direct check drawn from your account.

 

PAYEE LIMITATION 

The Service reserves the right to refuse to pay any Payee/Biller to whom you may direct a payment. The Service will notify you promptly if it decides to refuse to pay a Payee/Biller designated by you. This notification is not required if you attempt to make a prohibited payment or an exception payment under this Agreement.

 

RETURNED PAYMENTS

In using the Service, you understand that Payee/Billers and/or the United States Postal Service may return payments to the Service for various reasons such as, but not limited to, Payee/Biller's forwarding address expired; Payee/Biller account number is not valid; Payee/Biller is unable to locate account; or Payee/Biller account is paid in full. The Service will use its best efforts to research and correct the returned payment and return it to your Payee / Biller, or void the payment and credit your Payment Account. You may receive notification from the Service.

 

FAILED OR RETURNED TRANSACTIONS 

In using the Service, you are requesting this Service to make payments for you from your PenFed checking account. If we are unable to complete the transaction for any reason associated with your checking account (for example, there are insufficient funds in your account to cover the transaction), the transaction will not be completed. In this instance, you will receive an e-mail or paper notice from the Service. In such case, you agree that: 
You will cover any negative balances resulting from any fees imposed to your account as a result of Insufficient Funds or Uncollected Funds transaction. 

 

PAYMENT CANCELLATION / STOP PAYMENT REQUESTS 

You may cancel or edit any Scheduled Payment (including repeating payments) by following the directions within the application. There is no charge for canceling or deleting a Scheduled Payment. Once the payment has been processed, the payment cannot be cancelled or edited.

The Service's ability to process a stop payment request will depend on the payment method and whether or not a check has cleared. The Service may also not have a reasonable opportunity to act on any stop payment request after a payment has been processed. If you desire to stop any payment that has already been processed, you must contact PenFed Member Service. Although the Service will make every effort to accommodate your request, the Service will have no liability for failing to do so. The Service may also require you to present your request in writing within fourteen (14) days. The charge for each stop payment request will be the current charge for such service as set out in the applicable fee schedule.

 

EXCEPTION PAYMENTS

Tax payments and court ordered payments may be scheduled through the Service, however such payments are discouraged and must be scheduled at your own risk. In no event shall the Service be liable for any claims or damages resulting from your scheduling of these types of payments. Late fee liability as it applies to any late payment related charges is void when these types of payments are scheduled and/or processed by the Service. The Service has no obligation to research or resolve any claim resulting from an exception payment. All research and resolution for any misapplied, mis-posted or misdirected payments will be the sole responsibility of you and not of the Service.

 

BILL DELIVERY AND PRESENTMENT

This feature is for the presentment of electronic bills only and it is your sole responsibility to contact your Billers directly if you do not receive your statements. In addition, if you elect to activate one of the Service's electronic bill options, you also agree to the following:
 

Information provided to the Biller - The Service is unable to update or change your personal information such as, but not limited to, name, address, phone numbers and e-mail addresses, with the electronic Biller. Any changes will need to be made by contacting the Biller directly. Additionally it is your responsibility to maintain all usernames and passwords for all electronic Biller sites. You also agree not to use someone else's information to gain unauthorized access to another person's bill. The Service may, at the request of the Biller, provide to the Biller your e-mail address, service address, or other data specifically requested by the Biller at the time of activating the electronic bill for that Biller, for purposes of the Biller informing you about Service and/or bill information.

Activation - Upon activation of the electronic bill feature the Service may notify the Biller of your request to receive electronic billing information. The presentment of your first electronic bill may vary from Biller to Biller and may take up to sixty (60) days, depending on the billing cycle of each Biller. Additionally, the ability to receive a paper copy of your statement(s) is at the sole discretion of the Biller. While your electronic bill feature is being activated it is your responsibility to keep your accounts current. Each electronic Biller reserves the right to accept or deny your request to receive electronic bills.

Authorization to obtain bill data - Your activation of the electronic bill feature for a Biller shall be deemed by us to be your authorization for us to obtain bill data from the Biller on your behalf. For some Billers, you will be asked to provide us with your user name and password for that Biller. By providing us with such information, you authorize us to use the information to obtain your bill data.

Notification - The Service will use its best efforts to present all of your electronic bills promptly. In addition to notification within the Service, the Service may send an e-mail notification to the e-mail address listed for your account. It is your sole responsibility to ensure that this information is accurate. In the event you do not receive notification, it is your responsibility to periodically logon to the Service and check on the delivery of new electronic bills. The time for notification may vary from Biller to Biller. You are responsible for ensuring timely payment of all bills.

Cancellation of electronic bill notification - The electronic Biller reserves the right to cancel the presentment of electronic bills at any time. You may cancel electronic bill presentment at any time. The timeframe for cancellation of your electronic bill presentment may vary from Biller to Biller. It may take up to sixty (60) days, depending on the billing cycle of each Biller. The Service will notify your electronic Biller(s) as to the change in status of your account and it is your sole responsibility to make arrangements for an alternative form of bill delivery. The Service will not be responsible for presenting any electronic bills that are already in process at the time of cancellation.

Non-Delivery of electronic bill(s) - You agree to hold the Service harmless should the Biller fail to deliver your statement(s). You are responsible for ensuring timely payment of all bills. Copies of previously delivered bills must be requested from the Biller directly.
Accuracy and dispute of electronic bill - The Service is not responsible for the accuracy of your electronic bill(s). The Service is only responsible for presenting the information we receive from the Biller. Any discrepancies or disputes regarding the accuracy of your electronic bill summary or detail must be addressed with the Biller directly.

This Agreement does not alter your liability or obligations that currently exist between you and your Billers.
 

EXCLUSIONS OF WARRANTIES 

THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

 

PASSWORD AND SECURITY 

You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the Service. If you permit other persons to use the Service or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your account has been lost or stolen or that someone may attempt to use the Service without your consent or has transferred money without your permission, you must notify PenFed at once at 800-247-5626. 

 

YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS 

If you tell us within two (2) Business Days after you discover your password or other means to access your account has been lost or stolen, your liability is no more than $50.00 should someone access your account without your permission. If you do not tell us within two (2) Business Days after you learn of such loss or theft, and we can prove that we could have prevented the unauthorized use of your password or other means to access your account if you had told us, you could be liable for as much as $500.00. If your monthly financial institution statement contains transfers that you did not authorize, you must tell us at once. If you do not tell us within sixty (60) days after the statement was sent to you, you may lose any amount transferred without your authorization after the sixty (60) days if we can prove that we could have stopped someone from taking the money had you told us in time. If a good reason (such as a long trip or a hospital stay) prevented you from telling us, we may extend the period.

 

ERRORS AND QUESTIONS 

In case of errors or questions about your transactions, you should as soon as possible notify us via one of the following: 

Telephone us at 800-247-5626 during member service hours; 
Contact us by using the application's e-messaging feature; and/or, 
Write us at:
PenFed
Box 1432
Alexandria, VA 22313 

If you think your statement is incorrect or you need more information about a Service transaction listed on the statement, we must hear from you no later than sixty (60) days after the FIRST statement was sent to you on which the problem or error appears. You must:

Tell us your name and Service account number; Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint in writing within ten (10) Business Days after your verbal notification. We will tell you the results of our investigation within ten (10) Business Days after we hear from you, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Payment Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Payment Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. The Service may revoke any provisional credit provided to you if we find an error did not occur. 

 

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES 

It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transactions you make ONLY in the following situations: 

  • Where it is necessary for completing transactions;
  • Where it is necessary for activating additional services;
  • In order to verify the existence and condition of your account to a third party, such as a credit bureau or Payee/Biller;
  • To a consumer reporting agency for research purposes only;
  • In order to comply with a governmental agency or court orders; or,
  • If you give us your written permission.
  •  

SERVICE FEES AND ADDITIONAL CHARGES 

Any applicable fees will be charged regardless of whether the Service was used during the billing cycle. There may be a charge for additional transactions and other optional services. You agree to pay such charges and authorize the Service to deduct the calculated amount from your designated Billing Account for these amounts and any additional charges that may be incurred by you. Any financial fees associated with your standard deposit accounts will continue to apply. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.

 

ALTERATIONS AND AMENDMENTS

This Agreement, applicable fees and service charges may be altered or amended by the Service from time to time. In such event, the Service shall provide notice to you. Any use of the Service after the Service provides you a notice of change will constitute your agreement to such change(s). Further, the Service may, from time to time, revise or update the applications, services, and/or related material, which may render all such prior versions obsolete. Consequently, the Service reserves the right to terminate this Agreement as to all such prior versions of the applications, services, and/or related material and limit access to only the Service's more recent revisions and updates. In addition, as part of the Service, you agree to receive all legally required notifications via electronic means.

 

ADDRESS OR BANKING CHANGES 

It is your sole responsibility to ensure that the contact information on your member profile is current and accurate. This includes, but is not limited to, name, address, phone numbers and email addresses. Changes can be made either within the application or by contacting Member Service. Any changes in your Payment Account should also be made in accordance with the procedures outlined within the application's Help files. All changes made are effective immediately for scheduled and future payments paid from the updated Payment Account information. The Service is not responsible for any payment processing errors or fees incurred if you do not provide accurate Payment Account or contact information. 

 

SERVICE TERMINATION, CANCELLATION, OR SUSPENSION 

In the event you wish to cancel the Service, you may have the ability to do so through the product, or you may contact customer service via one of the following:

Telephone us at 800-247-5626 during member service hours; and/or 
Write us at: 
PenFed
Box 1432
Alexandria, VA 22313 

This Service will complete any payment or payment(s) that the Service has already processed before the cancellation request. All Scheduled Payments including repeating payments will not be processed once the Service has been deleted /cancelled. The Service may terminate or suspend Service to you at any time. Neither termination nor suspension shall affect your liability or obligations under this Agreement. 

 

DISPUTE

In the event of a dispute regarding the Service, you and the Service agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and the Service which supersedes any proposal or prior agreement, oral or written, and any other communications between you and the Service relating to the subject matter of this Agreement. If there is a conflict between what an employee of the Service or Member Service Department says and the terms of this Agreement, the terms of this Agreement will prevail. 

 

ASSIGNMENT

You may not assign this Agreement to any other party. The Service may assign this Agreement to any future, directly or indirectly, affiliated company. The Service may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.

 

NO WAIVER 

The Service shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the Service. No delay or omission on the part of the Service in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions. 

 

CAPTIONS 

The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement. 

 

GOVERNING LAW 

This Agreement shall be governed by and construed in accordance with the laws of the State of Virginia, without regard to its conflicts of laws provisions. 

THE FOREGOING SHALL CONSTITUTE THE SERVICE'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR THE SERVICE.